24/7 Support
Anytime, Anywhere!
![](https://www.flexologic.nl/wp-content/uploads/2024/05/World-map-new.png)
Global Support Network
Raise a ticket
![](https://www.flexologic.nl/wp-content/themes/avflexologic/images/avflexologic/logo/av-care.png)
We are happy to introduce the new AV Flexologic Care Packages that allow you to support your mounting machines even after the warranty expires.
Package 1
- 24/7 Support
- Remote Support
- 1 Visit per year
- Software updates
- 15% Discount on spare parts
- Warranty extension
Package 2
- 24/7 Support
- Remote Support
- 1 Visit per year
- Software updates
- 15% Discount on spare parts
- Warranty extension
Package 3
- 24/7 Support
- Remote Support
- 1 Visit per year
- Software updates
- 15% Discount on spare parts
- Warranty extension
Support Team
![](https://www.flexologic.nl/wp-content/uploads/2019/08/Karst-van-Middelkoop-e1638047091233.png)
Karst van Middelkoop
Service & Support Manager
RV
Robert Voorbraak
Customer Support
![](https://www.flexologic.nl/wp-content/uploads/2019/08/janet-new-1.jpg)
Janet Kraft-Westra
Sales and service administration
JB
Joas Berlage
Service Engineer
![](https://www.flexologic.nl/wp-content/uploads/2019/08/Untitled-1.png)
Smahan Haris
Customer Service Manager
![Jullie and Karen H2 Flexo](https://www.flexologic.nl/wp-content/uploads/2019/09/KJ_2019-e1568115604519.png)
Jullie and Karen
First Line Support US
FB
Francisco Belmar
Field Service Engineer ES
MB
Mohammed Baddou
Field Service Engineer EU
![](https://www.flexologic.nl/wp-content/uploads/2019/09/jeff-ςυβλ.png)
Jeff Wyble
Field Service Engineer US
RL
Ronald Laurier
Field Service Engineer EU
![](https://www.flexologic.nl/wp-content/uploads/2019/08/Steve-m.jpeg)
Steve Martin
Field Service Engineer US
![](https://www.flexologic.nl/wp-content/uploads/2021/02/AnandRamathal-1.png)
Anand Ramtahal
Field Service Engineer EU
LE
Loek Eg
Software Engineer
MK
Michel Karsten
Software Engineer
FB
Flavio Bigaran
Software Engineer
Willy Yang
![](https://www.flexologic.nl/wp-content/uploads/2019/08/K-PRINTA-AGENT-LOGO-1-274x274.jpg)
K printa
FLEX-ON
![](https://www.flexologic.nl/wp-content/uploads/2019/08/maxteq-res.jpg)
Simon Boots
Maxteq
![](https://www.flexologic.nl/wp-content/uploads/2019/08/Ipex-Machinery-Logo-274x274.png)
Ipex
![SAF](https://www.flexologic.nl/wp-content/uploads/2019/08/Artboard-2.png)
Emre Dabbag
SAF Flexo
-
7
Office Support
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7
Field Service Engineers
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4
Engineers
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7
Agents
Success stories
![tetra pak](https://www.flexologic.nl/wp-content/uploads/2021/06/tetra-pak.png)
“We are using a Semiautomatic Sleeve Storage System for more than two years now. During the design and planning phase, we experienced very strong support and collaboration from AV Flexologic’s team, especially from the sales and engineering side. Even when we faced some difficulties during the installation the team was very constructive to find the most suitable solutions and the job was completed on time in full. “
![](https://www.flexologic.nl/wp-content/uploads/2024/05/kivo-new-photo-1.png)
"The support is very good. There’s also a direct line via the internet. So, if there’s a problem, 80% of the problems are fixed online. It’s very easy. You can call them, and they log in and then the problem is fixed in a few minutes.“
![](https://www.flexologic.nl/wp-content/uploads/2024/05/alinvest-photo.png)
“I would like to thank AV for the best support from your engineer during his visit at our company. His support, working and empathy for our working with FAMM machines in our production it is at a very high level and helped us to adjust the machine so that it started to mount straight again and most importantly precisely. He checked all the machinery and retrained our technicians and electricians and set a plan for three-month / six-month machine maintenance.“
![](https://www.flexologic.nl/wp-content/uploads/2024/05/cartastampa-photo.jpeg)
“ In the past, we used 3 manual plate mounters, then at the beginning of 2019 we installed a FAMM 2.0, which we now use for all plate mounting. We are very satisfied with the performance of the FAMM 2.0 machine and with the technical support of AV Flexologic. “