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Installation & Training
Whether you’re installing a new machine or upgrading existing equipment, our AV-certified engineers make the process simple and efficient. We offer both on-site and remote setup options to match your needs. To support your team, we also provide hands-on operator training that helps you get the most out of your equipment from day one.
Our preventive maintenance packages give you peace of mind by extending machine life, reducing downtime, and protecting your investment. Choose from flexible coverage levels - ranging from basic inspections to premium all-inclusive support.
Level 1
Basic Support
Level 2
Enhanced Support
Level 3
Full extended warranty
* Standard remote support hours are Europe (UTC) and US (CST) office hours. Level 3 has 24/7 Support
** AVI (AV Flexologic Intelligence) serves as a neural network based AI for image recognition.
*** All cost included apart from 50% of airfare. Full extended warranty on level 3 is possible if level 3 is purchased within first year of installation. For first year of level 3. 50% discount is provided
Already own a care package and need urgent support?
Please Call:
+31 (0) 172 503 621 or 1-800-467-1746
Upgrades & Retrofits
Our upgrade and retrofit solutions are designed to extend the value of your existing AV Flexologic equipment. Instead of replacing entire systems, we help you improve performance with targeted hardware and software enhancements.
For example, customers using SAMM 2.0 can upgrade to SAMM 3.0 to benefit from the newest automation features and improved workflow capabilities. Hardware add-ons such as advanced cameras, pressure sensors, or updated controllers can also be integrated to meet new production requirements.
These upgrades not only increase efficiency but also extend the lifespan of your machines, ensuring they remain reliable and aligned with today’s production standards.
Spare Parts & Consumables
Minimize downtime and maintain consistent quality with our OEM-certified spare parts and consumables. All components are manufactured and tested to AV Flexologic standards, ensuring a perfect fit and long-term reliability for your equipment.
With regional warehouses and a comprehensive online catalog, parts are available quickly and delivered globally. Whether you need replacement components, regular consumables, or critical spares, we make sure you have what you need to keep production running without interruption.
Field Service Engineers
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Office Support
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Engineers
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Success Stories
Tetra Pak
We are using a Semiautomatic Sleeve Storage System for more than two years now. During the design and planning phase, we experienced very strong support and collaboration from AV Flexologic’s team, especially from the sales and engineering side. Even when we faced some difficulties during the installation the team was very constructive to find the most suitable solutions and the job was completed on time in full.
- Tamás Bánk, Prepress AM Leader & AM Pillar Leader Tetra Pak Hungary
Kivo
The support is very good. There’s also a direct line via the internet. So, if there’s a problem, 80% of the problems are fixed online. It’s very easy. You can call them, and they log in and then the problem is fixed in a few minutes.
- John Zeetsloot, Printing Department Manager Kivo
Alinvest
I would like to thank AV for the best support from your engineer during his visit at our company. His support, working and empathy for our working with FAMM machines in our production it is at a very high level and helped us to adjust the machine so that it started to mount straight again and most importantly precisely. He checked all the machinery and retrained our technicians and electricians and set a plan for three-month / six-month machine maintenance.
- Michal Šimek, Prepress Manager TAPA Tábor
Carta Stampa
In the past, we used 3 manual plate mounters, then at the beginning of 2019 we installed a FAMM 2.0, which we now use for all plate mounting.
We are very satisfied with the performance of the FAMM 2.0 machine and with the technical support of AV Flexologic.
Ready to Experience Unmatched Support?
From initial installation to system upgrades, AV Flexologic provides the expertise and support needed to keep your machines operating at peak performance and your business running smoothly.
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