We are looking for an experienced Sales and Support Engineer to join our Back Office team in America, for AV Flexologic and Tech Sleeves.

You will be working on various tasks from data management, quoting, support and service administrator, project and service contracts processing, logistics, debtor follow up, first and second-line support with customers, data analysis, finances, machine documentation, and administrative duties.

To succeed in this role, you should have experience in office management, the ability to work as part of a team, a hands-on mentality, technical insight, and the ability to respond quickly to requests from management.

A high-performing Sales & Support Engineer works quickly and efficiently to provide reliable support for management, support, and the Sales team.

Requirements

  • Excellent organizational skills.
  • Fluent in Spanish and English and High-level written and verbal communication skills.
  • Knowledge of computer operating systems and MS Office software as well as CRM platforms.
  • Basic knowledge of financial and accounting software.
  • Familiarity with market research techniques.
  • Technical background with a preferred degree in electronical or mechanical engineering
  • Flexible and customer-focused
  • Living in the Monterrey area

Duties

  • Quoting for Tech Sleeves and AV Flexologic Spare parts using out quoting tool
  • Manage maintenance contracts in both North America as well as in Latin America
  • First Support contact. Managing the support line for the Americas (Customer relationship skills are important)
  • Managing Support visit quotations to optimize the use of service engineers and drive down service costs
  • Write, check, translate and update machine documentation
  • Debtors follow up in the Americas. Minimizing the debtor’s payment delays
  • For the training period, it is required to be at our Dutch headquarters for a couple of months.

Regular training in Holland will be required as well.

What we offer

  • A pleasant and informal working atmosphere
  • Room for own initiative, independence, and accountability
  • Competitive salary
  • 20 vacation days

Interested? Contact us at [email protected]