AV Flexologic is a global manufacturer of high-quality equipment for the flexographic industry. With a head office in The Netherlands, a production facility in Romania and employees working in Thailand, Spain, Italy, United Kingdom, Mexico and the United States, we serve customers all over the world. Our products are used by printing and packaging companies that strive for the highest quality and efficiency.

As a Customer Service Administrator you ensure that orders are correctly entered into our system so that they can be processed properly. You monitor the order process on a daily basis, coordinate incoming and outgoing goods flows from A to Z and you are the point of contact for our customers.

Your duties include:

  • General CSR work interacting with customer queries and requirements.
  • Analysis of customers to provide information where required.
  • Keeper of the Sales Order data base for Support Sales & Service.
  • Invoicing for support, service, upgrade, parts & maintenance work.
  • Debtors coordination for the Service & Support Department.
  • Provide reporting where required on service and support revenues and activities.
  • Keeper and coordinator of AVF care contracts.
  • Sales of AVF care contracts.
  • Coordinator of the Service Items data base.
  • Commercial analysis of rates and charges to allow for decision making on fixed rates.
  • Responsible for the management of AV Flexologic car fleet and upkeep.

Who do we ask:

  • Minimum MBO-4 / HBO working and thinking level
  • Good communication skills in English, Dutch is a plus.
  • 1-2 years work experience in a customer service department.
  • Good knowledge of MS office programs.
  • Friendly and accurate.
  • Teamplayer.

What do we offer:

  • A good, pleasant and informal working atmosphere and an enthusiastic team.
  • Room for own initiative, independence and accountability.
  • Competitive salary.
  • 25 vacation days.
  • 8% holiday allowance.
  • Travel allowance.
  • Training possibilities.
  • Excellent pension plan.

For questions about the position you can contact our HR department thru: [email protected].