AVF Care

Premium Service & Support Program

What is AVF Care?

AVF Care is AV Flexologic’s dedicated service and support program, created to keep your operations running smoothly. From reducing downtime to simplifying maintenance and improving efficiency, our goal is to help you get the best out of your equipment. AVF Care goes beyond standard service. It’s a true partnership built on proactive support, smart technology, and valuable performance insights.

What is included in AVF Care

Preventive Maintenance

  • Scheduled visits from certified AV technicians
  • Performance checks, calibration, and wear-part replacements
  • Minimize breakdown risk and maintain optimal performance

Operator Training & Refresher Courses

  • New hire onboarding or refresher sessions
  • Customizable on-site or remote sessions
  • Includes EasyReg™, TIR laser, SAMM 3.0, RoboCELL, and EXACT

Health & Performance Reports

  • Detailed machine diagnostics
  • Mounting time metrics, color-to-color accuracy trends
  • Recommendations for improvement based on your data

Priority Access to Spare Parts

  • Fast-lane access to our global parts inventory
  • Optional consignment stock for critical components

Priority Technical Support

  • 24/7 remote support with dedicated hotline
  • SLA-driven response times
  • Remote diagnostics & troubleshooting with AR tools

Software & Firmware Updates

  • Keep your machine secure and optimized
  • Early access to new features and integrations (e.g., Esko workflows)

We are happy to introduce the new AV Flexologic Care Packages that allow you to support your mounting machines even after the warranty expires.

Level 1

Basic Support​

  • Access to knowledge base
  • Training Videos
  • Free remote support*
  • Spare Parts Discount: 10%
  • Free software upgrades
  • Yearly maintenance & follow-up visit
  • AVI License included**
  • Extended warranty parts & labour***
  • 24/7 Support

Level 2

Enhanced Support

  • Access to knowledge base
  • Training Videos
  • Free remote support*
  • Spare Parts Discount: 15%
  • Free software upgrades
  • Yearly maintenance & follow-up visit
  • AVI License included**
  • Extended warranty parts & labour***
  • 24/7 Support

Level 3

Full extended warranty

  • Access to knowledge base
  • Training Videos
  • Free remote support*
  • Spare Parts Discount: 20%
  • Free software upgrades
  • Yearly maintenance & follow-up visit
  • AVI License included**
  • Extended warranty parts & labour***
  • 24/7 Support

What is AVF Care?

timer_arrow_down
Reduced Unplanned Downtime By Up To 40%
elevation
Increase Machine Lifespan With Proactive Maintenance
person_apron
Improve Operator Confidence And Accuracy
precision_manufacturing
Align With Lean Manufacturing And ISO Readiness

Ready to Join?

Whether you’re an existing customer or just getting started, AVF Care is your next step toward production excellence.

Request a Quote​​​​​​